Saturday, January 31, 2015

Painful truth about "Agile QA" in the enterprise world.

When Agile brought the idea of cross functional teams with Devs and QAs working closely together every day, it created enough disruption and a feeling of insecurity amongst the traditional QA organisation.

However most of the big enterprises have embraced the idea and called themselves "Agile",  by paradropping QAs from their organisation into Scrum teams. These QAs still report to the old QA organisation but are also told to work on priorities set by their Scrum Master. These folks then declared victory in Agile adoption even though they were struggling with  collaboration between Devs and QAs in the Scrum teams on the ground. And more often than not, issues with collaboration are brushed off as tactical issues by QA management.

The reasons for lack of collaboration between developers and quality analysts are fairly deep rooted in our IT industry.

  • The relevance of so called "manual QA" is slowly diminishing with the advent of Continuous Delivery. There is a huge community of technical folks who are working towards reducing the complexity of testing and releasing on demand with minimal effort. Gone are the days of large manual regression QA teams running test cases documented from a Wiki.  If an IT organisation is still doing this, the IT business might cease to exist in the next 10 years. So in that sense, the CD embracing developers become a threat to the traditional manual QA world.
  • In most companies QAs are not hired for their keen eye and rigour in looking at where systems could break. Instead, a lot of times, QAs are created out of developers who struggled to clear a developer interview. In a lot of places, such candidates are made to do a QA role for a while, and are promised that if they do well, they might move into a development role soon. This creates a psychological divide. QAs try to pick up automated testing so that they can hone their development skills along with testing. In this context, whenever developers try to help QAs in automation, they are viewed as a threat. Innovation in automated testing is needed at all levels in the Test Pyramid, and the current culture hinders progress in that direction.
As organisations achieve more maturity in Continuous Delivery, there will be a lot more overlap between Developers and QAs. This will also include roles that perform non-functional testing such as Performance, Security, Load etc... In that context, the purpose of a QA organisation needs to change towards cultivating people who are learning to solve testing, integration and deployment problems so that releases become uneventful. IT folks who invest in bridging the gap between Dev <=> QA <=> Ops actively will be the ones that succeed in providing true agility to their business.